To begin with, our systems are designed to ensure that accurate audio transcription is always achieved. We achieve this by ensuring that all transcribers understand that the customer’s needs are the most important and that we are there to ensure customer needs are satisfied. This is the company’s most important value.
Secondly, we have a team of professionals with industry specific competencies. To ensure accurate transcription, each project will always be handled by a specialist in the particular industry within which the project lies. For instance, if a client needs legal transcription services, we assign the task to a specialist in legal transcription. This ensures that projects are done quickly and accurately.
Additionally, we have a team of experts in various fields who proofread each transcript before it can be delivered to a client. The proofreaders are usually former English professors and newspaper journalists. These professionals not only proofread to ensure each word is written as it is said in the audio file, but also ensure that even the nuances in English language are expressed as intended.