❶ The refund policy is valid for 7 days from the date of transcript delivery.
❷ If there is quality issue, we offer free re-review as a first option. If the re-review transcript does not meet the accuracy we will issue refund.
❸ Refund policy is valid only for audio or video files that are good quality with up to two persons/voices.
❹ If the order is returned with quality issue after the 7 day validity period, we will charge 30% for proofreading and 50% for rework from the order cost.
❺ Refund policy is not applicable for rush orders, difficult quality audios and foreign language transcription/translation.
❻ If there is accuracy issue in foreign language transcription/translation, clients need to contact us within 5 days from the date of delivery for re-review.